# Chase Overdue Invoices

> I want to send a reminder to customers listing only the invoices that are more than 30 days overdue. How do I do that?

An Open Item statement can list only what is past due by more than a number of days you choose. Your usual statement template works, or you can make a reminder letter of its own.

## What you need

- A statement template. To make it read like a reminder instead of a statement, see [A reminder letter](#a-reminder-letter) below.

## Steps for one customer

1. Click **Connections** in the sidebar, click your QuickBooks connection, and choose **Statements**.
2. Under **Statement settings**, set **Type** to **Open Item**.
3. In **Only items past due**, enter **30**. The statement lists invoices 31 days and older.
4. Pick your template.
5. Click **Preview** on the customer's row to check it, then **Generate**.

## Steps for every customer

Sending reminders to everyone at once needs the **Advanced** plan.

1. Set up the statement settings as above.
2. Tick **Only those with a QuickBooks balance** and click **Search**.
3. Under **Don't create statements**, choose **with nothing on them**. Customers with nothing more than 30 days overdue are skipped.
4. Select the customers and click **Generate together**.

To send reminders every month without doing this by hand, click **Schedule instead**. Your settings carry over to a [scheduled run](/docs/features/scheduled-runs).

## A reminder letter

These placeholders are made for reminders:

| Placeholder          | What it prints                                    |
| -------------------- | ------------------------------------------------- |
| ${PAST_DUE_DAYS}     | The number of days you entered, such as 30        |
| ${PAST_DUE_AMOUNT}   | How much of the balance is that far overdue       |
| ${LINE_DAYS_OVERDUE} | How many days each invoice is overdue, in a table |

A reminder might open with: `The following invoices are more than ${PAST_DUE_DAYS} days past due, a total of ${PAST_DUE_AMOUNT}.`

Then add a table row with `${LINE_NUMBER}`, `${LINE_DATE}`, `${LINE_DUE_DATE}`, `${LINE_DAYS_OVERDUE}` and `${LINE_OPEN_AMOUNT}`. The row repeats for each overdue invoice.

## Good to know

- Credits and unapplied payments are always listed, so a reminder never asks a customer for more than they owe.
- **Only items past due** works on Open Item statements only.

## Related

- [Batch Generation — Customer statements](/docs/features/batch-generation#customer-statements)
- [Scheduled Runs](/docs/features/scheduled-runs)
- [Placeholders](/docs/features/placeholders)